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FAQs   (CLICK to see the answers)


ABOUT VIVERE

What is the meaning of the word VIVERE?

The word VIVERE comes from the Italian language, which means to live. To Live is to Love, To Love is to enjoy the Life, and express the quality of life with the people we love. In VIVERE, quality life is made easier. Our modern and stylish design products will bring better atmosphere in your living space, create an atmosphere for life.

What is VIVERE business value?

Our aspiration is to be the most loved shopping choice, a place that engages, amazes, entertains and brings together people for a new kind of rewarding shopping experience. Our service values are THINK CUSTOMER, we are committed to our customers LEAD THE WAY, we are positively exciting and delightful in our actions and behaviors DO THE RIGHT THING, we always put our customer’s happiness and peace of mind first and DETERMINED TO DELIVER, we do what we say we’re going to do.

Why I have to choose VIVERE instead of any other brands?

1.Lifestyle living - our modern and stylish design products bring better atmosphere in your living space
2.Reasonable price - we provide designer-class masterpieces that worth your spending
3.Staying true to our roots – we have great faith and pride in our very own local heritage. That’s where our never ending inspiration comes from.
4.Your way, our calling – our team of professionals are eager to assist you in creating your personal space that suits your true taste and personality.
5.Want more? Earn points and rewards from our loyalty and membership programs by shopping at our stores.

How can I find out about job opportunities within VIVERE?

If you are out-going, dedicated, passionate, creative, customer-service orientated and interested in working as part of a team, contact the VIVERE head quarters for possible openings.


ABOUT STORE

Where can I find VIVERE store?

VIVERE has 10 stores available nation wide with 7 stores in Jakarta, 1 in Tangerang, 2 in Surabaya and 1 in Bali. For VIVERE Kitchen store you can find in our 2 locations, which are in Central Park and Lippo Mall Kemang. We also have stores specialized in Gift and Accessories which you can find in BRI2 Building, Lippo Mall Puri and Grand City Surabaya.

Outside Java and Bali, please find VIVERE’s product in our Partners in Makassar and Pekanbaru.

Details of each store location can be found at the Store Location section in this website.

What is Business Hour for VIVERE Store?

Monday - Sunday Business Hour : 10 am - 10 pm.
VIVERE Pondok Indah Mal 2, VIVERE Central Park, VIVERE Mal Kelapa Gading 3, VIVERE Lippo Mall Kemang, VIVERE Lippo Mall Puri, VIVERE Summarecon Mall Serpong 2, VIVERE Grand City

Monday - Friday Business Hour: 10 am - 7 pm
Closed on public holiday
VIVERE Jakarta Design Center

Monday - Friday Business Hour: 8 am - 7 pm
VIVERE BRI2 Building

Monday - Friday Business Hour: 9 am - 9 pm
VIVERE Seminyak

Monday - Friday Business Hour: 10 am - 7 pm
Saturday - Sunday Business Hour: 10 am - 8 pm
VIVERE Goodrich Building Pakuwon Square

Where is the most complete store I have to visit? Where can I see complete range of VIVERE product?

For West Jakarta area, please come to VIVERE Central Park. For South Jakarta area, you can visit VIVERE Lippo Mall Kemang. If you stay in Surabaya, we have our flagship store in Goodrich Building, Pakuwon Square.

Can I visit VIVERE store to see the product before purchasing online?

To find out if a store has the item you want, call or visit VIVERE store near you. Every store has a unique selection and may or may not have the item on display, please call first.

VIVERE catalogues are available for free in every VIVERE showrooms near you. You could also reach us at customercare@viverecollection.com for catalog inquiries, or simply drop a message in our social media.


ABOUT PRODUCT

What kind of products offered at VIVERE store?

1.Home Collection (Home Furniture)
2.Culture Collection (Indonesian and Asian heritage)
3.Couture Collection (Home Furniture with Style and Luxury)
4. Complements Collection (Home Accessories and Gift)
5. Wardrobe Collection (Wardrobe Module and System)
6. Kitchen Collection

Where are VIVERE products sourced from?

Our manufacturing facilities produce our own VIVERE Home, Wardrobe, and Kitchen Collection. While for the Complement Collection, we source the products from multiple suppliers all around the globe. And for the Culture Collection, we source the art and craft from artists around the country and add modern elegant touch to the finished design.

What is the price range for VIVERE product?

Our price range starts from thousands rupiah for accessories to Rp 51,000,000 for furniture (Couture Collection). We have different type and series of furnishings and accessories, kitchen system, and wardrobe. The price may vary for each collection.

Can VIVERE furniture be custom made?

In order to maintain high quality products at reasonable prices for retail market, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. However, we generally do custom if the quantity ordered is high in number. We have a lot of project example for our custom made product. You can see our portfolio on the project references section.

What is VIVERE furniture’s advantage?

1. WIDE-RANGE DESIGN. More than 200 furniture designs to choose, to suit your genuine taste and personality
2. HIGH QUALITY MATERIAL. High quality materials for greater durability that will bring you peace of mind.
3. HANDLED BY PROFESIONALS. Handled by professional and experienced furniture experts, from designer, RnD team, factory people to delivery man.
4. COMBINED TECHNOLOGY and HAND CRAFTED. Furniture was produced with hi-technology machine, yet still combined by hand touch of our furniture experts for many small work details that make every piece a unique items.
5. COMFORTABLE. Ergonomically developed with researched material for your maximum comfort.
6. STYLISH FOR YOUR MODERN LIFESTYLE LIVING. Stylishly designed products to embellish your modern lifestyle and bring enhanced atmosphere in your private space
7. REASONABLE PRICE. We provide designer-class masterpieces that worth every penny you spent.

Why are items sometimes out of stock?

We always try our best to maintain the availability of items shown in the catalogue, brochures, newsletters, website and the showroom, but due to popularity and supply issues, some products may not always be available. Generally, we can estimate when a product should be back in stock.

For product accessories and some artworks, we regularly present new products based on theme and trend, so grab it fast while it in stock because it won’t last.


ABOUT SERVICE and PROGRAM

How do I become a VIVERE member?

Simply visit our store, and you can obtain VIVERE membership when you shop with us (any purchase). You can obtain VIVERE privilege membership when you shop for more than or equal to Rp 30,000,000 (valid for accumulated transaction in a year). For more detail about our membership and reward program, please go to our Membership section in this website.

When does the new catalogue come out?

Usually VIVERE catalogue is renewed annually with new inspiring decor photos and ideas, also when we release a new collection/serie. In addition we also regularly publish a thematic newsletter, which feature the latest product collection, the hottest items, what’s new in VIVERE and the best offers for the month.

How can I get a copy of the VIVERE catalog?

VIVERE catalogues are available for free in every VIVERE showrooms near you. You could also reach us at customercare@viverecollection.com for catalog inquiries, or simply drop a message in our social media.

Can I have VIVERE catalogue sent to me?

The best and most complete resource for all of the products is our website. However If you wish for hardcopy, please drop us an email. We will send out to you the ready ones.

I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have dedicated customer care team committed to making sure that you are happy (with your product, that is). Please email to customercare@viverecollection.com.

How can I unsubscribe from your email list?

Just click “unsubscribe” located at the bottom of the email.

Who can answer my warranty question?

If a problem should arise which you feel is covered by our Warranty, contact VIVERE customer care to obtain warranty service. All claims must include the Warranty Card within the applicable warranty period.

Are fabric swatches available?

Visit your nearest VIVERE store to see and feel fabric in more detail and big cutting. You can ask our store assistant for fabric swatches available and bring it home for your next purchase consideration.

Can I buy an extra fabric for sofa or dining chair?

Unfortunately we can’t provide you the raw material of our product. If you wish to recover your old VIVERE sofa or any VIVERE upholstered products, simply contact our customer care to get more info and service about this.

Can VIVERE deliver product to any location within Indonesia?

VIVERE will deliver and install within Java, Bali and other areas where we have partners (Makassar and Pekanbaru). Outside those areas, we suggest you to arrange shipment with well known logistic company. Contact our customer care for more information on delivery and installation services.

Is there a return policy?

We do not accept returns at this time.

Can I rent VIVERE product?

We do not rent our product. However we consider furniture borrowing for sponsorship, collaboration or special event with proper mutual benefits. For any inquiries regarding furniture borrowing, please contact or drop an email to our Marketing Department : info@viverecollection.com.